Refund Policy
Our policy on cancellations and refunds for services and training.
Last updated: March 2026
Professional Services
Refund eligibility for consulting and implementation services is determined by the terms of the individual Statement of Work (SOW) or engagement agreement. Generally:
- Cancellations made before project commencement may be eligible for a full refund, minus administrative costs
- Work completed and delivered is non-refundable
- Partial refunds may be considered for undelivered milestones
Training Programs
- More than 14 days before start: Full refund minus processing fee
- 7–14 days before start: 50% refund
- Less than 7 days before start: No refund; substitution of attendee is permitted
Managed Services
Managed service contracts follow the cancellation terms outlined in the service-level agreement (SLA). Early termination fees may apply.
How to Request a Refund
To request a refund, contact us at [email protected] with your engagement details. Requests are processed within 15 business days.